Are you a patient?

Here are some quick links

Skip the queue - Answers to top patient questions:

Why does my invoice show a procedure that was longer than my operation?

Procedure durations are almost always longer than the surgery time. Eg. if the operation is 45 minutes, the procedure duration will likely be an hour or longer. This is because the patient needs to be anaesthetised before the surgery starts, then woken up afterwards. The anaesthetist charges for as long as they are responsible for the patient.

What are the anaesthetic item numbers?

Item numbers are unique identifiers matched to different parts of a procedure. They can match anything from units of time (often charged in 10 minute increments), to equipment and more. The items that will be used in your surgery are only confirmed after your surgery, however your coverage for your procedure can be confirmed using the surgical item numbers.

Why is my invoice more/less than my quote?

Quotes are only an estimate of costs as there are many variables in every procedure. It's only after the procedure that these costs (including duration and equipment used) can be confirmed. Note: final invoices costs could be more or less than the quoted charge.

Why does my invoice say I have severe systemic disease?

This is the item number that Medicare uses to identify that the patient needed a bit more attention from the anaesthetist. There are a range of reasons that this might appear on your invoice including blood pressure, BMI or sleep apnoea.

Does my invoice include GST?

This will vary on a case by case basis. If your invoice includes GST, there will be a line item on your invoice which shows GST. If there is no GST visible on your invoice, then the invoice doesn't include GST.

Are you a doctor?

Here are some quick links

Skip the queue - Answers to top customer questions:

Is there a minimum subscription period?

No - on the flexible plan, you can pay per invoice. If you're on a commitment, you can cancel or change your plan at any time, you’ll just need to pay out the remainder of your current plan.

Do I need to install any software?

No - everything is cloud based and accessible through a web browser on your computer or smart device. You will require an internet connection.

How long does it take to set up?

Once you've created your account, we will contact you to complete your account setup within 1 business day. During your setup we'll guide you through setting up your payment options (such as credit card and BPAY), register/update details for your provider numbers with health funds, and set you up with Medicare, ECLIPSE, and your hospitals.

Can I change my plan later?

Yes - you can upgrade or downgrade your plan at any time. If you are upgrading, feature access is instantaneous. If you are upgrading, feature access is instantaneous; if you are downgrading, the change will apply after your existing commitment expires. In the meantime, you will still have access to the full features of your initial plan

Contact Us

Help is never far away

Phone: 1300 030 104


Post: PO Box 1013, Gymea, NSW 2227

ABN: 75 144 806 600

Hours (AEST):
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm
Saturday: closed
Sunday: closed
Public Holdays (NSW): closed